Secure Payments
Purchases are processed by the payment provider shown at checkout.
Purchase & Refund Policy
Buy with confidence.Built for people, not pressure.
We keep purchase and refund guidance simple and fair. Your checkout screen identifies the payment provider responsible for billing, subscription management and eligible refunds.
- Last updated:
- September 21, 2026
- Version:
- 1.0 Draft
- Policy status:
- Draft for legal review
Useful Tools. Happier Days.
Fair policies. Real people behind them.
Your Purchase Is Protected
Receipts and transaction history remain available through your provider.
Flexible Management
Manage or cancel eligible subscriptions through the original purchase platform.
We’re Here to Help
If something looks wrong, our support team will help you find the right path.
Platform Purchases
All digital product purchases, in-app feature unlocks, and recurring subscription plans across the Dhaulix ecosystem are processed exclusively through authorized platform marketplaces such as Google Play Store, Apple App Store, or designated PCI-DSS Level 1 certified checkout gateways shown at the point of sale. Under this distribution architecture, the respective platform provider handles your payment credentials, currency conversion, local tax calculations (such as VAT or GST), and invoice issuance. Dhaulix maintains a strict zero-knowledge financial model: we never receive, process, or store your credit card numbers, bank account data, or CVV security codes on our servers. Your purchase agreement for billing remains directly linked to your Apple ID, Google Account, or platform identity. Any adjustments to stored payment methods, billing addresses, or receipt verifications should be managed directly within your device account settings.
Check your purchase receiptSubscriptions
Optional premium subscriptions for Dhaulix applications operate on a transparent, predictable recurring billing schedule (such as monthly or annual cycles) selected at checkout. When you subscribe, your plan automatically renews at the conclusion of each billing period unless explicitly cancelled at least 24 hours prior to the scheduled renewal date. Every subscription screen provides upfront clarity regarding pricing tiers, applicable localized taxes, billing intervals, and trial terms before you authorize any charge. We strictly forbid dark patterns, unexpected price surges, or forced long-term lock-ins. If an introductory free trial or promotional discount is offered, the exact duration and standard renewal rate following the conclusion of the promotional window are visibly stated. Once a billing renewal executes, access to premium features remains continuously active across all compatible devices linked to that store account throughout the designated paid interval.
Open SupportCancellation
You retain full, unrestricted autonomy to cancel an active subscription at any time without punitive penalties or complex customer retention hurdles. Because subscriptions are tied to your platform account, cancellations must be initiated through the same marketplace (Google Play Subscriptions or Apple Subscriptions) used during initial activation. Upon submitting your cancellation, automatic recurring billing terminates immediately. You will continue to enjoy uncompromised access to all paid features and premium functionality until the exact calendar expiration date of the current prepaid billing period. Uninstalling or deleting a Dhaulix app from your phone or desktop does not automatically cancel an underlying subscription or trigger a refund. Furthermore, cancelling a subscription never deletes your local vault data or documents; your files remain intact on your hardware in accessible formats.
Get cancellation helpRefund Guidance
Refund determinations, statutory cooling-off rights, and claim turnaround times are governed by the merchant of record that executed your transaction, in strict accordance with mandatory regional consumer protection frameworks (including statutory 14-day EU/UK consumer withdrawal rights and relevant regional mandates). If you experienced an accidental purchase, unauthorized billing event, or critical technical failure within the software, we encourage you to submit a refund request directly through your platform purchase receipt (such as Google Play Order History or Apple's 'reportaproblem' portal) as the fastest resolution path. If you encounter difficulties with platform support, or if a transaction falls outside automated platform windows due to a verified application malfunction, contact Dhaulix Support with your order reference ID and transaction timestamp. Our team evaluates exceptional situations individually to ensure fair, human-first outcomes.
Ask for refund help